Check that this guide fits your situation.
Use this guide when
An active or recent wastewater backup where you can remain outside the affected area.
Do not use it for
DIY sewage cleanup, using electrical equipment in standing water, opening a pressurized cleanout or entering a flooded space.
Stop and get help if
- Someone is in immediate danger or an electrical hazard is present.
- Sewage is continuing to rise or has reached a living area.
- You would need to enter contaminated water to perform a step.
Supplies
- Phone
- Access to a clean, dry area
Take it one step at a time.
- 01
Move people away
Keep children, pets and others out of the affected area. Do not walk through sewage to retrieve belongings.
Why this mattersWastewater can present health hazards and conceal other risks. - 02
Stop adding water
Do not flush toilets or run sinks, laundry or other fixtures connected to the affected drain.
Why this mattersAdditional use can worsen a backup. - 03
Respect electrical hazards
Do not touch appliances, outlets or cords in or near standing water. If there is immediate danger, leave and contact emergency help.
Why this mattersWater and electricity can be a dangerous combination. - 04
Document from a safe position
Take photos only from a dry, safe area and note which fixtures backed up and when it began. Do not delay calling to take pictures.
Why this mattersThe pattern helps the team plan line service and affected-area response. - 05
Call for sewer and restoration help
Describe the affected rooms, whether sewage is still entering and whether anyone is exposed. Ask how the line and the contaminated area will be addressed.
Why this mattersRestoring flow and cleaning affected materials are different parts of the job. - 06
Keep the area closed off
Wait for qualified guidance before cleanup or reuse of the space. Contact your insurer for its documentation instructions if a claim may apply.
Why this mattersContaminated materials may need specialized handling and recovery.
No → if there are only warning signs, limit water use and request a sewer assessment.
Yes → keep people out, stop water use and call for sewer and restoration response.
Check the result.
If it improved
After professional work, confirm both the line issue and affected materials have been addressed.
If it did not
Do not resume fixture use or enter the affected area until the team advises it is safe.
Source guidance
These public resources informed the safety boundaries and general steps. The exact equipment and conditions at your property may differ.