Check that this guide fits your situation.
Use this guide when
Unexplained repeat backups, a persistent sewer odor outdoors, or a suspicious wet area without an immediate hazard.
Do not use it for
Entering a trench, opening a cleanout under pressure, probing the soil or trying to excavate the line.
Stop and get help if
- Sewage is entering the building.
- The ground is sinking, unstable or near an open excavation.
- A utility line, gas odor or other immediate hazard is present.
Supplies
- Phone camera or notebook
- Prior sewer inspection or repair records, if available
Take it one step at a time.
- 01
Limit use if a backup is active
If wastewater is returning inside, stop using affected fixtures and keep people away from it. Call for service promptly.
Why this mattersContinued water use can add to a backup and property damage. - 02
Observe from stable ground
From a safe location, note any recurring wet patch, odor, sunken area or location where backup symptoms are strongest. Do not step onto unstable ground.
Why this mattersA clear description helps a technician decide what to inspect first. - 03
Record the pattern
Write down when symptoms began, which fixtures are affected and whether rain or heavy water use changes them.
Why this mattersTiming and affected fixtures help separate possible line issues from surface drainage. - 04
Gather existing records
Find any camera report, repair invoice, property plan or prior locating information. Do not treat a map or old mark as an exact location.
Why this mattersPast information can guide an assessment but buried conditions still need verification. - 05
Do not dig or probe
Leave ground disturbance to the crew. Utah excavation planning involves Blue Stakes notification, and private lines such as sewer laterals may require separate locating.
Why this mattersUnderground utilities and trench conditions present real hazards. - 06
Request a diagnostic plan
Call and describe the symptoms and records. Ask whether a camera inspection, line location or site assessment is the next step.
Why this mattersThe repair method should follow the actual condition and location of the line.
No → document the pattern from a safe area and request an assessment.
Yes → stay clear, limit fixture use and call for urgent help.
Check the result.
If it improved
Keep your notes and photographs available for the technician; the source still needs professional diagnosis.
If it did not
Do not begin excavation. Ask about inspection, line locating and the proposed repair scope.
Source guidance
These public resources informed the safety boundaries and general steps. The exact equipment and conditions at your property may differ.